Returns & Exchanges Policy

At Thorn Watch Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for items in original, unworn condition. Your satisfaction is our priority, ensuring a seamless experience from purchase to wrist.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the watch in its original luxury presentation box, ensuring all protective films, tags, and warranty cards are included.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt.

• 4.
  Inspection and Refund

  Once our horologists verify the condition of the returned timepiece, your refund will be processed to your original payment method within 5-7 business days.